Our AI-native helpdesk is a customer experience workspace for human-AI teams. It combines a familiar interface with powerful AI-assisted tools, like:
- Full ticket management
- Bespoke routing and analytics
- Suggested answers to customer messages
- Two-way translation
- Copilot that refers to your knowledge bases
- AI insights and knowledge gap reports
Try our AI-native helpdesk
AI agents and human agents live in the same system — handoffs are seamless, context is never lost.
What makes our AI helpdesk different?
The Botpress AI helpdesk is a support workspace built for how real support teams operate: fast triage, clear context, and human oversight that stays part of the workflow. AI helps where it’s reliable, and routes to an agent when judgment matters.
Integrations
Our helpdesk is designed for gradual adoption. We’ll help you import your existing customers and data from your existing support solution, like Intercom or Zendesk.
Then, all your customer interactions sync when you take actions on either platform, so there’s no risk. Last modified on June 1, 2026
